customers and to provide prompt service.
Assurance:
The knowledge and courtesy of employees as well as their ability to convey
trust and confidence.
Empathy:
The provision of caring, individualize attention to customers.
Tangibles:
The appearance of physical facilities, equipment, personnel,
and communication materials. Hosun Rhim, KUBS
assurance LoS traditionally focuses on auditing, which is still the primary source of revenue to the firm. Since auditing is a social mechanism to supervise and support the capital market, strict legal provisions were legislated to regulate the job. There are Standards such as IFRS (International Financial Reporting Standard) and ISA (International Standard of Auditing) which all auditing firms s
[ 6시그마 핵심 전략 ]
6시그마가 제공하는 여러 방법론 중 가장 대표적인 방법론이 DMAIC이다. DMAIC는 문제의 정의(Define), 측정(Measure), 분석(Analyze), 개선(Improve), 관리(Control)를 나타내는 것인데, 세부내역은 이를 적용하는
회사마다 조금 다를 수 있다.
[ 품질경영, 품질관리 도입 배경 , 변천사 ] 일부 발
Ⅰ. 한국 기업조직
모든 연령층에서 대체적으로 비영리부문 종사자들의 직업만족도가 영리부문 종사자들보다 높다. 이러한 경향은 지난 최근 4년 동안의 노동패널 자료에서 잘 나타나고 있다. 특히 이러한 경향은 40대 이상 연령층에서 뚜렷이 나타나고 있다
우선 임금만족도의 경우 일반적으로 모
원재료는 철저한 품질기준에 의해 선정된다. 또한 대부분의 맥도날드 제품은 10년 정도의 제품개발 과정을 거쳐 탄생하며 지역별로 설치된 품질관리센터(Quality Assurance Center)에서 완벽한 품질을 보장한다. 맥도날드에서 공급을 받는 모든 제품은 맛과 크기, 색깔 모양, 함유량 들을 수치로 규정
The first company that recieved MBNQA in the service part
MBNQA, Malcolm Baldridge National Quality Award
- To improve the international competitiveness of U.S. companies product or service quality performance with excellent company to be awarded to the national phase.
customers would value a time-definite express delivery
Daily revenue : 120 Dishes x 6000(average price of dishes)
= 720,000(won)
Weekly revenue: 720,000(Daily revenue) x 6(Closed in Sunday)
=4,320,000(won)
Monthly revenue: 4320,000(Weekly revenue) x 4 + 2 Days revenue
=18,720,000(won)
Core Competency
Various Menu
Affordable Taste of foods
Well-known Refill System
(rice and side dishes)
Enough Capacity to
accommodate many people
V
2-a Service purchase decision
To analyze the external factors of Kokekko, we had to think about the service purchase decision such as service qualifier, service winner and service loser of restaurants located in front of the Korea University’s main entrance.
There were many kinds of factors that could be service winner. ‘Taste’ was the most significant service winner. If served foods wer
You don’t need to be concerned about selecting menu if you go to The Fat. The Fat provides fixed but various menu every day. Many side dishes are served and tastes of the foods are quite affordable. Their menu includes Kimchijun(김치전), Ddugbokgi(떡볶이), seaweed soup and etc. They also provide refill system. You can get more rice or side dishes, if you are not full yet, and this is also
Assurance System’, the step-by-step procedure that every step should satisfy its own quality goals, was adopted to maximize its products’ quality.
3. BPRM(Business Partner Relationship Management) Operation.
Hyundai Motor Company operates a global technical cooperation program, “BPRM”. BPRM is a integrative framework for building a global R&D network and operating technical cooperatio